Fractional Chief Customer Officer + AI-powered CS platform. No $350K hire. Measurable results from week one.
You closed the deals. Built the product. But customers keep leaving — and nobody knows how to stop it.
You spend $50K+ to acquire each customer, then watch them walk after 8 months. Your board is starting to notice.
No playbooks. No health scores. No early warning system. You find out about churn when the cancellation email hits.
Salary, equity, benefits, ramp time. For a Series A-C startup, that's a massive bet — with 6+ months before ROI.
Not advice on a slide deck — a battle-tested CS leader backed by a proprietary AI engine deployed inside your org.
Deep-dive into churn data, customer journey, team structure. Root causes identified within two weeks.
Implement playbooks, health scoring, and AI automation through CCOPilot.ai. Working tools on day one.
Optimize, measure, and build the self-sustaining CS engine. When ready for a full-time CCO, I help you hire and transition.
Watch how a fractional CCO and an AI-powered platform work together to turn churn into retention — and retention into revenue.
PMF but no CS function. Foundation needed fast.
Growth is real but churn scaling. Investors asking about NRR.
Enterprise-grade CS ops needed before next round.
Churn is a crisis. Need someone who has done this before.
25+ years leading Customer Success, Professional Services, and Support — from Oracle's enterprise CS division to high-growth cybersecurity startups. Two successful Fortune 500 acquisitions (IBM and ServiceNow).
I also built CCOPilot.ai because I got tired of watching startups manage customer health in spreadsheets.
