Testimonials
Shane's impact on our organization has been truly transformative. His dedication and vision were the driving force behind my decision to move across the country to work under his leadership. Witnessing his exceptional ability to create our Customer Success Team from scratch was awe-inspiring. Shane meticulously handpicked a team of talented individuals, nurturing their skills and fostering a sense of purpose within the team.
One of Shane's most outstanding achievements was his ability to drastically reduce churn rates. Through his strategic initiatives and innovative problem-solving, he not only retained our customers but also helped them thrive. His data-driven approach, coupled with his unwavering dedication, significantly contributed to our company's success. Shane didn't just manage customers; he built enduring relationships, ensuring that our clients felt valued and supported every step of the way.
Shane James is a rare gem in the professional world, and any organization would be fortunate to have him on board.
- Ryan D.
MANTA Software
I've had the pleasure of working alongside Shane at Manta. He innately motivates everyone around him, elevating performance levels while fostering a positive work environment. His unique blend of coaching and care ensures that each member of the Customer Success team is not only meeting their goals but also experiencing both professional and personal growth.
As a key executive team member, Shane consistently champions a culture of mutual respect and shared purpose, acting as a true partner in leadership. His dedication and care for his team and colleagues are evident and genuinely inspiring. Shane takes the time to know everyone personally and is always the first to offer invaluable support, professional guidance, or a listening ear.
- Nancy L.
MANTA Software
I had the pleasure of working with Shane as my SVP of Customer Success at Manta. He is a consummate professional and an incredible leader providing not just direction but mentoring using his extensive experience in Customer Success and Technology. As a leader in his organization I was empowered to do my job with clear guidance and support and always knew that Shane not only had my back but was available any time for questions, guidance, or just to be a sounding board for my ideas.
Shane is incredibly approachable yet a firm and effective leader.
- Brian P
MANTA Software
I am delighted to recommend Shane for his exceptional managerial skills. While working alongside him at Oracle, Shane consistently demonstrated strong leadership qualities. His ability to navigate and resolve complex challenges, coupled with his profound understanding of the industry, made a significant impact on our team's success. Shane's dedication to creating a collaborative and empowering work environment showcased his managerial prowess. I highly endorse Shane for his outstanding managerial abilities, which undoubtedly contribute to organizational success.
- Omar A.
- Oracle Corp
I have known and worked with Shane James for over 10 years. Shane led the North America Sales Consulting team that I was part of and had a solid head for technology and business. While at Oracle, he constantly looked for ways to improve process and was instrumental in creating the Open Source Center of Excellence and Customer Success Programs. Shane takes time to get to know his team and always supported individual growth. I really enjoyed my time getting to know Shane personally, professionally and being part of his high performing team.
- Ken E.
Oracle Corp.